eBranch: BCU

Cropped screenshot of the BCU eBranch concept.

Because of some antiquated banking laws in Massachusetts, BCU wasn’t allowed to open a physical branch in that state, even though they served as the credit union for Boston Scientific. BCU developed a plan for an eBranch, a branch not staffed by any BCU employees, but connected virtually to the BCU call center in Illinois, thereby skirting the MA banking laws and still serving their members. I worked closely with BCU and the team at Tanagram to create a seamless experience for the user.

Wireframes

BCU eBranch home page wireframe
BCU eBranch account page with video call in-progress

The eBranch system was built around the existing BCU online banking system, but added a wrapper that included shortcuts to common actions as well as video conferencing with the BCU call center.

Requirements document

BCU eBranch requirements document screenshot.

Along with our designs, we provided BCU a detailed requirements document outlining everything necessary to get the eBranch up and running.